Privacy Policy

1. Who We Are

LetGenius is a UK-based business that provides AI chatbot solutions to estate agents. We are committed to protecting your personal data and respecting your privacy.

2. What Data We Collect

We may collect and process the following information:

Identity Data: Name, job title, company name.

Contact Data: Email address, phone number.

Technical Data: IP address, browser type, operating system.

Usage Data: How you use our website and services.

Communications: Emails or messages you send us, including form submissions.

3. How We Use Your Data

We use your data to:

Respond to your inquiries and support requests.

Deliver and maintain our services.

Improve our website and services.

Send updates, newsletters, or marketing (with your consent).

Comply with legal obligations.

4. Legal Basis for Processing

We process personal data under the following legal bases:

Consent – where you have given us clear permission.

Contract – to deliver our services to you.

Legitimate Interests – to improve our services and communicate with clients.

Legal Obligation – to comply with UK law.

5. Data Sharing

We do not sell your data. We may share data with:

Service providers (e.g. email hosting, analytics tools, CRM platforms).

Legal authorities where required by law.

6. International Transfers

If we transfer your data outside the UK (e.g. to cloud providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your Rights

You have rights under UK GDPR, including:

Access to your data

Correction of inaccurate data

Erasure ("right to be forgotten")

Restriction or objection to processing

Data portability

Withdraw consent at any time

To exercise these rights, email us at: [email protected]

9. Cookies

We may use cookies to enhance your experience. You can control cookies via your browser settings.

10. Changes to This Policy

We may update this policy periodically. We'll post the updated version on our website with the revised effective date.